Last updated: 12 January 2026
Return & Exchange Period
We offer refund / exchange within the first 1 day from the date of your purchase. If 1 day have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Eligibility for Return or Exchange
In order to become eligible for a return or an exchange:
- The purchased item should be unused and in the same condition as you received it
- The item must have original packaging
- If the item that you purchased on a sale, then the item may not be eligible for a return / exchange
- Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged
Exempted Products
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.
Common exempted categories include:
- Perishable items (flowers, eatables, etc.)
- Intimate or sanitary goods
- Items on final sale or clearance
- Personalized or custom-made products
- Products without original packaging
Return Process
For exchange / return accepted request(s) (as applicable):
- Once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product
- If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies
- If approved, you will receive your refund or replacement as per your request
How to Initiate a Return
- Log in to your account on the Platform
- Navigate to "My Orders" section
- Select the order containing the item you want to return
- Click on "Return" or "Exchange" button
- Select the item(s) you wish to return/exchange
- Choose the reason for return/exchange
- Follow the instructions to complete the return request
- You will receive a return authorization and shipping label if applicable
Return Shipping
Please note that return shipping costs may apply unless the return is due to our error (defective or wrong item). The return shipping charges, if applicable, will be deducted from your refund amount.
Refund Processing
Once your return is approved and processed, refunds will be credited to your original payment method within 7-10 business days. The time may vary depending on your bank or payment provider.
Contact Us
For any questions or concerns about returns or exchanges, please contact our customer service team using the contact information provided on this website.